Privacy Policy

1. Introduction

Casero ("we," "us," or "our") operates the caseroai.com website and the Casero property management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, and business information.

Property & Tenant Data: You may input property details, tenant information, lease terms, financial records, and maintenance requests into the platform.

Payment Information: Payment processing is handled by third-party providers (Stripe). We do not store full credit card numbers or bank account details on our servers.

Usage Data: We automatically collect information about how you interact with the Service, including IP address, browser type, pages visited, and timestamps.

Communications: If you contact us or use our AI assistant, we may retain the content of those communications to improve our service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Send administrative messages, invoices, and rent reminders via SMS and email
• Respond to your comments, questions, and support requests
• Power AI-driven features including tenant communication, maintenance triage, and property analysis
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

4. SMS & Messaging

By using Casero, you consent to receiving SMS messages related to your property management operations, including:

• Rent reminders and payment confirmations
• Maintenance updates and scheduling notifications
• Lease-related communications
• AI assistant responses to tenant inquiries

Message and data rates may apply. You can opt out of non-essential messages at any time by contacting us at support@caseroai.com.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist in operating our platform (Supabase, Stripe, Twilio/Telnyx, OpenAI, Resend)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement industry-standard security measures including encryption at rest and in transit, row-level security policies, and secure authentication via Supabase Auth. However, no method of electronic storage is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at support@caseroai.com.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at support@caseroai.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@caseroai.com